Complaints
Lodge a complaint.
If something has gone wrong, tell us. We have a dispute and complaints process, and every complaint is reviewed by a person who was not involved in the original decision.
Tell us
Use this form, email info@systmfinance.com.au, or speak to the person you deal with.
We acknowledge within one business day
You receive a reference number straight away and an acknowledgement by email.
An independent review
A person not involved in the original decision reviews what happened.
A written response within 30 days
We respond in writing with our reasons. If you are not satisfied, you can ask for a senior review.